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3.0

I purchased the above sample tried it out on my wall. I love the color, went back to Lowes with the sample gave it to the paint department and purchased 2 gallons. I scheduled the decorator to paint the following week.

I was not at home while the rooms were being painted, but when I return that evening and walked in my home I almost fainted!

My walls were the most horrible color of yellow that you could ever imagine. I immediately called the painter and asked what did you do? This is not the color I brought. He told me he painted with the paint I had left for him and the rest was in the garage.

I called Lowes and told them they had mix the wrong color. I was told to come in and bring the unused paint. I was assured that the correct code was used but to make sure I was given 2 new gallons of paint mixed by a different person only to find it was still the same horrible yellow color.

I told Lowes it must be something wrong with your computer! I had also returned a 3rd gallon in a different color in fear that it was wrong as well, but it wasn't which lead me to believe that it was not Lowes fault who was diligently working with me to resolve this problem.

I called Valspar customer service to make them aware only to be told by some lady who would not allow me to explain what had happened and just start rattling off that the lighting in my home made the color look different or the previous color on the wall, did I use a primer and on and on she went. I finally told her enough please and let me talk will you.

I explained to her that I was in a new home that had builders white paint and plenty of light, had purchased a sample used it on the wall and it was perfect. I also told her that there must be a error in the color code for mixing this color.

This lady told me "that is impossible" Valspar does not make mistakes like this and start telling about how to get coupons, totaling dismissing what I had said. She also suggested that I deal with Lowes since it is a local problem and not Valspar.

I told her I wanted the correct color paint and not coupons. Needless to say the call to Valspar customer service was a waste of time and left me even more frustrated and angry. How dare this customer service person talked to me as if I was an ***.

I called Lowes back and spoke to the manager who was very concerned more than Valspar and apologize for the bad experience I had with Valspar customer service. The manager told me he would have Lowes paint expert call me in which he did. I explained to him the same thing that I told Valspar and one more time, back to Lowes with my sample.

The following day I received a call from Lowes paint department and was told the sample code on these particular samples had indeed been coded incorrectly by Valspar and had been pulled from their shelves and thanked me for bringing this to their attention.

Lowes did try to duplicate the color and came as close as possible but not a exact 100% match. I am very disappointed in Valspar paint and also the way this was handled by their customer service department. However, I am very pleased with Lowes who has been great, who went the extra mile and even apologized for your poorly trained insulting employee.

My walls are the same horrible yellow color for now and must be painted again when I find a new color (different paint brand of course) because I cannot afford to pay twice for an error made by Valspar and be given more insane reasons why the color does not match by the lady in the customer service department who is in desperate need customer service training, once is enough for me!

I know I will never get the correct color or any follow up from Valspar but I hope someone will benefit from my experience especially if you are not doing the painting yourself always check the mixed paint against the sample on the wall side by side before painting or you may end up like me with a total disaster on you hands.

Reason of review: Not as described/ advertised.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Location: Orland Park, Illinois

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Ja Wpo

Wow... what a unbelievable events with Valspar! Thanks for your valuable lesson & information and I will definitely make sure that I am there to use the paint (not sample) on the primed portion of the wall before I give them to the painters.

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