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Customer service
Price Affordability
Product or Service Quality
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Update by user Jan 14, 2015

The President of Valspar is Gary E. Hendrickson.

He is on LinkdIn.

He made $5.3M in 2013. Meanwhile, the product I bought from the company he runs is failing.

Original review posted by user Jan 14, 2015

I had the window frames wrapped on my home (which is listed on the National Register of Historic Places). After about one (1) year.

the Valspar coating bubbled. Valspar came out, looked at it, then promptly blamed variously hail, water and me (said I put chemicals on it). The hail was from a different batch. Water doesn't explain the vertical peeling on some windows, and I NEVER even washed it, let alone used a chemical on it.

They obviously had a bad batch (the older product is chalky, but not peeling), and they refused to own up to it. I own several houses, and I will never but another Valspar product as long as I live. Someone put me onto Benjamin Moore paints.

No more Valspar for me. Check out the picture below of a sill that was under a porch roof.

Reason of review: Bad quality.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

I didn't like: Poor quality, Lack of customer service.

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York, Pennsylvania, United States #945277

It is obvious to me that Valspar is more interested in covering up for a defective product than correcting the problem. I sincerely hope this becomes a class-action lawsuit, because I will be first in line to sign on. This issue is a typical of the 'stall it out' tactic taken by large companies that do not want to pay for warranty claims.

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