Valspar
Reviews and Complaints
Worst paint ever valspar duramax
Preferred solution: Let the company propose a solution
Valspar Paint Review
Valspar color sample Golden Chime number code 539005 Wrong!
I purchased the above sample tried it out on my wall. I love the color, went back to Lowes with the sample gave it to the paint department and purchased 2 gallons. I scheduled the decorator to paint the following week.
I was not at home while the rooms were being painted, but when I return that evening and walked in my home I almost fainted!
My walls were the most horrible color of yellow that you could ever imagine. I immediately called the painter and asked what did you do? This is not the color I brought. He told me he painted with the paint I had left for him and the rest was in the garage.
I called Lowes and told them they had mix the wrong color. I was told to come in and bring the unused paint. I was assured that the correct code was used but to make sure I was given 2 new gallons of paint mixed by a different person only to find it was still the same horrible yellow color.
I told Lowes it must be something wrong with your computer! I had also returned a 3rd gallon in a different color in fear that it was wrong as well, but it wasn't which lead me to believe that it was not Lowes fault who was diligently working with me to resolve this problem.
I called Valspar customer service to make them aware only to be told by some lady who would not allow me to explain what had happened and just start rattling off that the lighting in my home made the color look different or the previous color on the wall, did I use a primer and on and on she went. I finally told her enough please and let me talk will you.
I explained to her that I was in a new home that had builders white paint and plenty of light, had purchased a sample used it on the wall and it was perfect. I also told her that there must be a error in the color code for mixing this color.
This lady told me "that is impossible" Valspar does not make mistakes like this and start telling about how to get coupons, totaling dismissing what I had said. She also suggested that I deal with Lowes since it is a local problem and not Valspar.
I told her I wanted the correct color paint and not coupons. Needless to say the call to Valspar customer service was a waste of time and left me even more frustrated and angry. How dare this customer service person talked to me as if I was an ***.
I called Lowes back and spoke to the manager who was very concerned more than Valspar and apologize for the bad experience I had with Valspar customer service. The manager told me he would have Lowes paint expert call me in which he did. I explained to him the same thing that I told Valspar and one more time, back to Lowes with my sample.
The following day I received a call from Lowes paint department and was told the sample code on these particular samples had indeed been coded incorrectly by Valspar and had been pulled from their shelves and thanked me for bringing this to their attention.
Lowes did try to duplicate the color and came as close as possible but not a exact 100% match. I am very disappointed in Valspar paint and also the way this was handled by their customer service department. However, I am very pleased with Lowes who has been great, who went the extra mile and even apologized for your poorly trained insulting employee.
My walls are the same horrible yellow color for now and must be painted again when I find a new color (different paint brand of course) because I cannot afford to pay twice for an error made by Valspar and be given more insane reasons why the color does not match by the lady in the customer service department who is in desperate need customer service training, once is enough for me!
I know I will never get the correct color or any follow up from Valspar but I hope someone will benefit from my experience especially if you are not doing the painting yourself always check the mixed paint against the sample on the wall side by side before painting or you may end up like me with a total disaster on you hands.
Preferred solution: Let the company propose a solution
Valspar company does not honor warranty on Duramax paint & primer in one
I painted my house in Sep. 2013 and by Dec.
2014 the whole house was cracking , peeling and mold- mildew is growing in eves. I contacted Valspar and they sent a Rep. out along with a Lowes employee. They wouldn't walk around and look at ALL the house.
They stood on one side and said it was the deterioration of underlying surface (paint) and water damage. When I asked about mold & mildew he said he didn't know why. I ask for a full purchase price refund and he laughed and said it's not going to happen. This company is HORRIBLE about standing behind their warranty !
I'm upset enough that I'm looking to file a Class Action Law Suit. Anyone interested please contact me at jstreet3336@***.com
- Rudenss and incomptence
Preferred solution: Full refund
Valspar Ultra Satin Paint will not dry - stays tacky, not durable!
I too have had a terrible experience with Valspar Ultra Satin in our bathroom despite having washed the prepainted (with acrylic semi gloss) with TSP, primed with Zinser 123, and put two coats of the Valspar stuff on. Our paint would not dry, stays tacky, not durable, does not match pail to pail - absolutely the worst paint ever used in 40+ years of painting.
The only good thing I can say about it is that it covered well. We took back our remaining paint and with our Lowes bill got a full refund under their warranty - but so what, if the stuff peels then we'll really have a big bill on our hands! I've read several other reviews about people having issues with semi gloss Valspar paint (their satin is almost a semi gloss) in high humidity areas. This must be why their customer service asked about humidity when we painted and whether there was a window in our bathroom.
Our answer was that it was painted in October at about a 46% humidity level (normal) and we have a bathroom fan to vent it for the on or two showers a day. It has been a couple of months and the walls are still tacky. We even used a heater to dry to add some warmer air to the room to heat it up but even at about 80 degrees it did not make a difference.
Don't waste your money on Valspar. It is terrible paint!
VALSPAR GLOSS
Preferred solution: Full refund
Valspar Paint Review
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Verified Reviewer | Brooksville, FloridaValspar Paint Review
Very bad smell with Valspar paint
I have now broke down in tears over the smell that is so bad I can't even go in my beautiful Art studio. This can't be happing to me. So please read my story and let me tell you what happened.
We built this studio with every thing new, New dry wall new floor just everything. And we painted it with Valspar signature paint. I have been painting interior and exterior for more the 40 years. So I do know what I am doing. I should have just used Benjamin Moore paint. It has been over a year with this horrible smell!!!. So I hired two painters to but Zisser low Odor oil primer it did not work. then repainted with no VOC. Still smell it right though. So I really needed to do a process of alimentation. I had my vinyl floor picked up and put down commercial tiles no it is not the floor. Then today we had pulled the wall air conditioner and heating unit cleaned and used bleach and coil cleaner. It was not the air conditioner. Now it was time to put all my art chair my easel my frames everything I cleaned the studio of all dust this room is really cleaned. The bleach smell was getting to me but I did not care I just want to paint my art work so bad. The building is in my backyard with three Church windows from the 18 hundreds with window boxes flowers are now full and beautiful with a 5 ft Angel outside between the windows. Painted the outside my self yellow. And everything an artist could ever want. But you know the sadist this I guess of all is I am disabled and I see my dream and I can't go in there. Today I cried so hard and gave it my all. I hurt myself from lifting and all the things my Doctor dose not want me to do. I don't know what to do can someone help me?
but for sure it is Valspar that caused all this sadness. Thank you for reading my story
Preferred solution: Let the company propose a solution
B and q - Valspar mixed paints
- Poor quality
Preferred solution: Too late, and not interested in any further products or resolution from this company or any of it's retailers.
Review about Paint from Mountain View, California
Valspar - Paint Review from Fishers, Indiana
Awful finish, terrible customer service
- Lack of customer service
Preferred solution: Let the company propose a solution
Valspar Paint Review
Color change - no help from Valspar
I bought 2 gallons of Valspar Signature paint in a sandy brown color. When I applied this to the walls it drying Lavender.
I am not a 16 year old girl, this is not acceptable. I let it dry a few more hours, thought it could possibly be my lighting - turned off all of the lights and it was still Lavender. I called Lowes and they told me to come in and they would help me out. I took my 2 gallons and a picture to Lowes and the reps were wonderful.
They had not idea why it would do this, but were more then happy to return/exchange. I decided to not chance the same color and went to pick out a new color. In the meantime the Lowes rep called the Valspar rep and the Valspar rep wanted to speak to me. She suggested it changed because I cleaned my walls with pinesol before I painted.
I explained that I didn't clean all of my walls but all of it turned Lavender. She wanted me to then prime all of my walls first, they wait 48 hours and then paint. I explained to her that I have a time frame I am dealing with, I took a week off of work to finish this project and that I have carpet coming on Friday (this was Tuesday). She did not care, she would not do anything until I went through these extra steps.
I asked why would she want me to prime it first when I bought the paint with the primer in it? She said that is only a blocker. WHAT??? Sounds like a scam to me.
I hung up very very upset, explained to the Lowes rep that she was not willing to help me (even though I am a local contractor that uses a lot of valspar paint). The Lowes rep told me not to worry about her and Lowes will take care of this - and they did.
So upsetting that Valspar will not stand behind their product and do the right thing - all this was is 2 gallons of paint....
Preferred solution: Full refund
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Wow... what a unbelievable events with Valspar! Thanks for your valuable lesson & information and I will definitely make sure that I am there to use the paint (not sample) on the primed portion of the wall before I give them to the painters.